Delivery & Returns

Delivery

Standard Delivery FREE  3 – 5 working days
Express Delivery £3.99  1 – 3 working days
International Delivery £5.95 7-10 working days

Please Note – We aim to dispatch all orders within 24 hours this can be 48 hours so please allow for this time as well as the delivery time.

Swarovski Items are dispatched within 48 – 70 hours as these are made to order and need time for the glue to set.

Returns

Returns are not accepted on personalised gifts. If the item is faulty, damaged or a mistake has been made with the personalisation on our part we will replace the item and pay the shipping costs.

Please note – If there has been a personalisation fault due to incorrect details being sent by the customer no replacement will be sent.