Terms & conditions

These terms and conditions apply to the use of www.preciousgiftcompany.co.uk website. By using our website in any way you agree to the terms and conditions.

By using this website you accept these terms and conditions whether or not you order or register with us. Please do not use the website if you do not agree to the terms and conditions set forth.

Precious Gift Company has the right to change these terms & conditions


All orders are made through Precious Gift Companies website using our online checkout. Once an order has been received you will receive an email with all of your order details. At this point please check that all personalisation details provided are correct as this cannot be changed after your order has been processed.

We have the right to refuse an order if –

There has been a pricing or product description error

The product is unavailable

The payment is unauthorised

If the order is for delivery outside of the UK as Postage fees will apply.

If the personalisation content is threatening or abusive


Discount codes must be applied once you reach the cart as this cannot be added after your order has processed.

Discount codes are only on full price items unless stated otherwise.

Discounts do not apply to upgrades from free shipping.

All discount codes will have expiry dates and terms and conditions so please read these carefully.

Precious Gift Company has the right to cancel, not accept, amend or change coupon code offers at anytime.


Orders can be shipped to a different address other than the billing address. This information must be provided at the correct time when prompted whilst placing your order. The order will be shipped to the address given as the delivery address. Precious Gift Company are not liable for any items not received if the delivery information provided is incorrect. If the product is then returned to us additional shipping charges will apply.

If international delivery is required please get in touch with us at [email protected] before placing your order and we will do our best to fulfil your order. You will be responsible for paying any import duties and taxes. We have no control over these charges and do not know the amount. Please contact your local customs office for any information you require before placing your order.

We aim to have all orders delivered within 5 working days but cannot guarantee this. If you require delivery before this please select Express Delivery at the checkout.

During the busy Christmas season all orders will be processed and shipped by the end of the next working day (excluding Saturdays, Sundays and Bank Holidays) Only Next Day Delivery orders before 1pm will be shipped the same working day.

All standard delivery is FREE

Precious Gift Company makes every effort to deliver orders when specified but cannot guarantee or accept liability for deliveries that are late. Some postal addresses may not be covered by our delivery service, if this is the case we may have to contact you to advise you of extra postal charges.

If you do not receive your product within 7 days please contact us at [email protected] and we will do everything we can to track your parcel. Please note – you must notify us within 14 days from the date of your order if your order has not been received otherwise Precious Gift Company cannot be held reliable.

Our FREE standard shipping will be sent 2nd class Royal Mail

Express Delivery will be sent 1st Class Recorded Royal Mail

Next Day Delivery will be sent Next Day guaranteed Delivery Royal Mail

If a new order is sent out in the event that an unreceived item has been claimed and the original is then returned to us by Royal Mail as Undelivered we reserve the right to charge up to 100% of the sale price of the reproduced item. An order will only be replaced if unreceived 14 days after the date of dispatch.


For most items you have the legal right to cancel your order within 7 working days of receiving the goods. This does not apply to Personalised items. It also does not apply to used or opened items. Refunds will be issued once we have received the item and checked its condition.

Order cancellations can be emailed to [email protected] along with your order number within 7 working days from the day you received your item. Please note personalised items cannot be cancelled once the order has been processed.

We aim to provide a fast and efficient service and products are immediately sent for production once an order has been placed. Please make sure to check your spelling on the screen and confirmation email as misspelt products will not be refunded.

Precious Gift Company reserves the right to cancel your order at anytime and issue a full refund.


If you are not completely satisfied with your goods please contact us via our contact page. If we are at fault please return the goods within 14 days of receipt. A full refund will be issued once we have received the item.

The item is your responsibility until it reaches us. We recommend you return the parcel to us using a delivery service which insures you for the value of the goods. Precious Gift company will not be held responsible for items damaged or lost in the post.

Returns or exchanges are NOT accepted on personalised items unless there has been a fault which was done by Precious Gift Company or the product was defective.

Your right to return goods will not apply if –

The product was personalised.

If you made a spelling mistake on your order and it was sent out for production.

The item was not returned in its original state and packaging.

Postage and packaging costs for unwanted returned items will not be refunded and you must pay the return postage. If you are returning a product that was defective or damaged when you received it we will cover the return postage. NOTE – The amount refunded will be the total paid minus shipping and packaging costs.


Although we aim to provide an exact picture of our products the colour displayed by our website may appear different on your computer monitor. Please be aware of this at the time of your order.


Returns will not be accepted if the correct washing instructions have not been followed or have been returned not in its original packaging.


If the item you received was defective please contact our customer service team using the contact us page. Please provide your order number, name, delivery address and a brief description of the problem and whether you would like a replacement or a refund. We try to resolve all issues as soon as possible.

If you received a defective item that was personalised please get in touch the same way as above. A refund will not be issued but a replacement will be sent out as soon as possible.

Items must be returned within 14 days form the day you received the item. We reserve the right to not give a refund or a replacement if the fault is found to be a result of misuse.


If you received the wrong item please contact our customer service team using the contact us page. Provide your order number, name, delivery address and a brief description of the problem and whether you would like a replacement or a refund. We try to resolve all issues as soon as possible.


Sometimes our servers can go down. If for some reason this does happen and you are unable to access our website Precious Gift Company will not be liable. Know that we will be working on this and our site will be up and running again as soon as possible.


Any information you post to our website will be considered non-confidential and non-proprietary. Personally Identifiable information covered in the Privacy Policy by Precious Gift Company is considered Confidential.

Precious Gift Company keeps no records of any credit/debit card details and after a payment has gone through these details are dismissed from our website. Precious Gift Company have no obligations with respect to such material and all images, text, date, sounds and other things embodied therein for any and all commercial or non-commercial purposes.


To Register with Precious Gift Company got to our website www.preciousgiftcompany.co.uk

It is your responsibility for the security of your password, if you suspect someone has been using your account or knows your password please contact us via our contact us page. Precious Gift Company does not permit you to share your username or password with any other person.

Precious Gift Company hold the right to cancel or suspend your account immediately at our discretion or if you breach our Terms and Conditions.


Material that is threatening, indecent, obscene, abusive, liable to incite racial hatred, discriminatory, breach of privacy or anything which may cause offence and inconvenience.

Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability or otherwise infringe the rights of any third party in the UK or any other country around the world.

You may not misuse the website.


While we try to ensure all of the information on our website www.preciousgiftcompany.co.uk is correct, we do not warrant the accuracy and completeness of the material on this website. We hold the right to change any and all material on our website, to the products and to the prices at any time and without notice. The information on this website may be out of date and we make no commitment to update such material.

The information provided on our website www.preciousgiftcompany.co.uk is provided as is without any conditions, warranties or other terms of any kind. Accordingly to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.


We or any other party (whether or not involved in creating, producing, maintaining or delivering this website) and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damages, or any loss of income, profits, goodwill,data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence) contract or otherwise, in connection with this website in any way or in connection with the use, inability to use or the result of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of you access to, use or browsing this website or your downloading of any material from this website or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence ( as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.


These terms and conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these terms and conditional shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on this Website www.preciousgiftcompany.co.uk are appropriate for use outside of the United Kingdom and Eire. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside of the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms and conditions any rights under the Contracts (Rights of Third Parties) Act 1999.